Thank you for shopping with Treyora. We value your satisfaction and want to ensure you are happy with your purchase. Please read our Refunds & Returns Policy carefully.

1. Return Eligibility

We accept returns on eligible items within [insert number, e.g., 14 or 30] days of the delivery date.

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as received
  • Proof of purchase (receipt or order number) must be provided
  • Some items may be non-returnable for hygiene or safety reasons (e.g., cosmetics, personal care items, or custom products)

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Opened or used beauty, skincare, or hygiene products

3. Return Process

To initiate a return:

  1. Contact us with your order number and reason for return
  2. Wait for return approval and instructions
  3. Ship the item back to us at the return address provided

Please Note:

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping method
  • We do not guarantee receipt of returned items without proof of delivery

4. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method
  • Please allow [5–10] business days for the refund to appear, depending on your bank or card issuer

Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original and place a new order.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within [48–72 hours] of delivery
  • Provide photos and a description of the issue
  • We will resolve the issue promptly with a replacement or refund, as appropriate

7. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  • First, check your bank or credit card account again
  • Then, contact your bank or credit card company—it may take additional time before your refund is officially posted
  • If you’ve done all of this and still haven’t received your refund, contact us for further assistance

8. Contact Information

For questions about returns or refunds, please contact:

KAILION LLC
Attn: Pooja Sharma Dwivedi, Sole Member
30 N Gould St, Ste R
Sheridan, WY 82801