Refund & Return

Refund & Return Policy

Effective Date: September 2025

Thank you for shopping with Treyora. We value your satisfaction and want you to feel confident with every purchase. Please read our Refund & Return Policy carefully.

1. Return Eligibility

We accept returns on eligible items within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

Certain items may not be eligible for return due to hygiene, safety, or customization reasons.

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Final sale or clearance items

  • Personal care or hygiene-related products once opened or used

  • Customized or made-to-order products

3. Return Process

To initiate a return:

  1. Contact us at support@shoptreyora.com with your order number and reason for return

  2. Wait for return approval and instructions

  3. Ship the item back to the provided return address

Important Notes:

  • Customers are responsible for return shipping costs unless the return is due to our error

  • We recommend using a trackable shipping service

  • We are not responsible for lost or damaged return shipments

4. Delivery Time Notice

  1. Please note that our products are shipped from international fulfillment centers.
  2. Estimated delivery time to the United States is typically 7–15 business days after order processing.
  3. Delivery times may vary depending on location and customs clearance.

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to the original payment method

  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider

Shipping charges are non-refundable, except in cases where the return is due to a defective or incorrect item.

6. Exchanges

At this time, we do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order.

7. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 48–72 hours of delivery

  • Provide your order number and clear photos of the issue

We will review the case and offer a replacement or refund as appropriate.

8. Late or Missing Refunds

If you have not received your refund:

  • First, check your bank account or payment method

  • Then, contact your bank or card provider (processing times may vary)

  • If the issue persists, contact us for further assistance

9. Policy Updates

We reserve the right to modify this Refund & Return Policy at any time.
Changes will be effective immediately upon posting on the Site.

10. Contact Information

For questions regarding returns or refunds, please contact:

Treyora
Operated by: KAILION LLC
Email: support@shoptreyora.com
Website: www.shoptreyora.com